Simply place one melt piece into the dish of your ceramic or electric warmer. As the wax gently warms, it will release its scent. Do not add water, and ensure the warmer is placed on a heat-resistant surface.

 Each melt piece is formulated to release fragrance for approximately 2–3 hours. This provides optimal coverage for spaces up to 300 sq. ft., perfect for creating an instant, immersive atmosphere.

If liquid: Turn off the warmer and let it cool slightly. While still liquid, soak up the wax with a cotton ball or tissue.

If solid: Turn on the warmer for 1–2 minutes to soften the bottom layer. The wax disc will slide out cleanly in one piece.

We ship worldwide. For our Hong Kong clientele, we offer complimentary shipping on orders of $600 or more. For specific international rates and delivery details, please refer to our Shipping Policy.

We dispatch orders within 48 hours. Hong Kong Local delivery typically takes an additional 1–2 business days. A tracking code is provided with every shipment for your peace of mind.

We invite all commercial and wholesale inquiries. From bulk orders to curated partnerships, we would love to hear from you. Please get in touch via email or phone for more details.

Given the nature of our products, we do not accept returns once the order has been shipped. However, if your items arrive damaged or incorrect, please contact us within 48 hours with photos.